MyStuff FAQ

What is MyStuff?

MyStuff is your very own personalised Web. You can easily save your searches and results, upload your pictures and bookmarks, organise them into folders, and do such useful things as share your saved information with friends, print them out, add notes, and more. Everything you save is fully searchable so your saved content is easy to find again later.

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How do I get started using MyStuff?

If you're using Ask Jeeves to search the Web, you're already 90% of the way there. Just click the "Save" link to the right of any web or picture search result you want to save. It's that easy to start building your personal Web.

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How do I access MyStuff and my saved searches and results?

Throughout the Ask Jeeves site - including the home page - you will find links to MyStuff. Clicking on any "MyStuff" link will take you to your MyStuff main page. You can also get to your MyStuff page by clicking on any red "Saved" link appearing to the right of those search results you have previously saved. You can also install the Ask Jeeves toolbar and your saved results or search history are never more than one click away. With the toolbar you can also save any web page or any picture you see into MyStuff.

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What are Saved Results?

Saved Results are Web or picture search results that you save to build your personal Web.

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How do I Save Web Pages?

When you click on a "save" link on Ask Jeeves, we'll save the title of the result, the location ("URL"), the description, the binoculars icon, and the query you used to find that result. You can also use the Ask Jeeves Toolbar or add a save button ("bookmarklet") to your browser to save any page from anywhere on the web.

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How do I Save pictures from the Web?

When you click on a "save" link while searching for pictures on Ask Jeeves, we'll save the name and location of the picture, as well as the query you used to find that picture. You can also add a save button ("bookmarklet") to your browser to save any picture you see while surfing the web. If you have the Ask Jeeves Toolbar, you can also right-click on any picture on the web to save it into MyStuff.


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Can I upload photos from my desktop or mobile phone?

Absolutely. Click "Add pictures" in the grey bar above your saved pictures to upload photos through a web form or by sending them to your personalised email address.

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Do I need to use Ask Jeeves to save to MyStuff?

No. You can easily add a save button to your browser to save any page you visit, or install the Ask Jeeves Toolbar for even more convenience in saving while surfing. You can also upload pictures through a web form or by sending them to your personalised email address.


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Can I import my favorites or bookmarks?

Yes. Click the "Add" link in the grey bar above your saved web pages. Scroll down, and in the list of additional tools is an option called "Import your Bookmarks". Clicking this link will take you to a page where you can import your bookmarks or favorites from your desktop.
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How do I sort Saved Results?

Your saved results can be sorted several ways, including alphabetically by title, chronologically by the time you saved them, and a few other ways. Try it out by using the Sort By menu located in the grey bar above the list of your saved results. Take me there.

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How do I print Saved Results?

Select the result(s) you want to print by clicking the checkbox(es) to the left of each result you want printed, and then click the "Print" button in the grey bar above the list of results.

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Can I share my Web Pages and pictures with friends?

Absolutely. The simplest way is to email them to your friends (more about sending items). With MyStuff you can also publish any of your uploaded or saved result on the web in one click (more about sharing). For more advanced users, you can also publish your results as a blog, and through an RSS feed.

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How do I add notes to Saved Results?

Click on the "Edit" link to the right of the saved result you want to annotate. You will be taken to a page with a description field in it where you can enter your notes about a web page or an picture.

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How do I Edit a note?

Click on the "Edit" link to the right of the saved result you want to edit.

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How do I delete Saved Results?

Select the result(s) you want to delete by checking the checkbox(es) to their left, and then click the "Delete" button above.

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How do I organise Saved Results?

The simplest way is to create folders and move your saved results in them (more about folders ). This is particulrly useful if you want to share your stuff through the web, as a photo album for example (more about sharing). For more advanced users, you can also add tags or labels to your saved results (more about Tags ).

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Can I Search my Saved Results?

Yes. Simply enter your search term in the entry box at the very top of your screen, and click the "Search MyStuff" button next to it. The Ask Jeeves toolbar also has a built-in MyStuff search function.

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How do I send saved results by Email?

Select the result(s) you want to share by clicking the checkbox to the left of each result you want to send, and then click the "Email" button in the gray bar above the list of results. Each email you send that way contains a special link called "Import into MyStuff" below the web pages or pictures you selected. If your correspondent clicks on this link, all you shared results will be automatically imported into his/her own MyStuff account .

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Can I share my photos and bookmarks through the web ?

Very easily. First you need to create a folder and move the saved content you want to share in it (tell me how). Then simply click the link that says "Share Folder" located on the upper right of your screen. After you confirmed you do want to share this folder, you will see a web address on your screen. This address is a link your friends can use to see the content of your folder. You can send it to your friends by email, or post it on the internet or other publication.

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How can I use MyStuff to publish my own Blog ?

Create a new folder and share it (more about sharing). Install the save with notes bookmarklet or the Ask toolbar on your browser. To add a blog entry, simply click the "save with notes" button on your browser. A new window will open for you to type in your blog entry. Select the shared folder where you want this entry to appear and click save. It is that simple!. You can update your blog at anytime by going to the shared folder within MyStuff.

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What is Search History?

Your search history is a list of the searches you have done, automatically organised chronologically. Go to your Search History.

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How do I save searches I've typed in?

If you have auto-save turned on, your queries will be saved for you automatically. To turn auto-save on or off, click "Settings" at the top of your screen, then check "Record all my searches into my Search History". Go to settings page .

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How do I turn my search auto-save on and off?

You can easily switch auto-save on and off from the Settings page. To access your Settings page, click the "Settings" link located at the top of any search results page or MyStuff page, then check or uncheck "Record all my searches into my Search History".

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How do I clear my Search History?

You can easily clear your Search History by clicking the "Clear Search History" button located above your searches on the Search History page. You can also delete item individually using the checkbox(es) and the delete button. Remember - this will permanently erase your Search History. It will not, however, erase your saved results or any queries which are associated with them. If you want to delete those as well, see below. Go to your Search History.

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How do I create a new Folder?

Click on the "New" link on the left side of the screen, at the top of the section labeled "My Folders."

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How do I move stuff to a folder ?

Select the result(s) you want to organise into folders by checking the checkbox(es) to their left. Then click the "Move to Folder" button located in the gray bar above the list of results.

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How do I rename or delete a Folder?

Click on the "Edit" link on the left side of the screen, at the top of the section labeled "My Folders." This link will take you to a special folder edit page where you can rename any folder, delete them and move them around. With MyStuff you can even create folders within folders. Click "Back to Saved Results" when you are done to return to your saved items.

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Can I have both web pages and pictures in the same folder?

Yes. Web pages and pictures are in different "tabs" within each folder. Click on the folder name on the left of the screen, and then use the tabs named "web pages" and "pictures" at the top to switch between the two.

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How can I share the content of a folder ?

Any folder you create can be shared. By default, folders you create are private, that is only you can view them. If you want to share a folder, open it and look for the link that says "Share Folder" located on the top right of your screen.

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What are Tags?

Tags are like keywords or labels that you can add to a saved result to make it easier to find later. You can tag an picture with a few words like "macy parade new york". Tags you created that way show up in the "My Tags" box on the left side. To browse your pictures, simply click on a tag.

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Can I name tags any way I want?

Yes, however tags cannot contain quotation marks, commas and some special characters. To include a space in a tag, surround it with quotation marks i.e. "Ask Jeeves."

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What is the "My Tags" box on the left side?

This box contains a clickable list of your current tags. If you have more than 35 tags, only the 35 most popular one are displayed. Clicking on a tag will display all your items associated with this tag. Use the tabs at the top to view only web pages and pictures. Click Edit next to "My Tags" to see the list of all your tags, and to rename or edit any.

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Can I use any word as a Tag?

Yes. Tags can contain any letter or number up to 50 character long.

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What is a "Guest" account ?

A guest account is a MyStuff account that does not require registration. The first time you click any save link on uk.ask.com, MyStuff automatically creates a guest account for you. You can use your guest account for how long as you want. With a guest account, all your results are saved on your computer only, and may be deleted. If you clear your cookies on your browser, your guest account will be deleted. We strongly suggest you register as soon as possible. It is free, and all the results you've saved in your guest account will be imported in your new registered account. Sign up now.

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Why should I register?

You can use and enjoy MyStuff without registering. There are, however, some added benefits to signing up for a free MyStuff account.

1. Access your saved information from any computer connected to the Internet by just signing in.
2. Upload photos from your desktop or your mobile phone into MyStuff. More about uploading.
3. Share your saved items and photos through the web or publish them as a blog. More about sharing.
4. Get more storage. (You have a limit of 1,000 saved items if you do not sign up).
5. If other people share your computer, signing up helps make sure nobody else can see, alter, or delete your saved information.

Sign up now! It's free and only takes one minute.

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What happen to my saved results when I sign up?

All your previously saved data will be imported into your registered account when you sign up.

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How do I change my password?

Go to the Settings page, and click on the "Change Password" link. (You can access your Settings page by clicking the "Settings" link at the top of any MyStuff or search results page.)

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How do I cancel my account?

You can cancel your MyStuff account at any time. To do so, simply send a request to Customer Support team by clicking here. Please be sure to include your registered email address to ensure that your request can be met.

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Which browsers does MyStuff support?

MyStuff currently supports Microsoft IE 5.5+, Firefox 0.8+, Mozilla 1.6+, Netscape 7.1+, Opera 7+ or Safari 1.2+ with cookies and Javascript enabled. If you are unable to use MyStuff due to a browser compatibility problem, we recommend you try using one of these supported browser types. To download IE, click here. To download Firefox, click here. To download Mozilla, click here. To download Netscape, click here. To download Opera, click here. To download Safari, click here.

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Does MyStuff require cookies?

Yes, MyStuff (like many websites) requires that cookies in your browser be turned on in order to function. If you are seeing an error message about cookies, we recommend you turn on cookies in your browser settings.

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Does MyStuff require javascript?

Yes, MyStuff (like many websites) requires that JavaScript in your browser be turned on in order to function. If you are seeing an error message about JavaScript, we recommend you turn on JavaScript in your browser settings.

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Need to talk to someone?

Please let us know what's on your mind by contacting Customer Support and we'll get back to you promptly.

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